Refund policy

60-Day Comfort Promise

You have 60 calendar days from the date your order is delivered to request a return under the NurtureForm 60-Day Comfort Promise.

The wrap may be opened and tried during this period. To qualify, it must be returned with all included components and must not be altered, deliberately damaged, or damaged through misuse. You will need your order number or other proof of purchase.

To request a return, email info@nurtureform.com before sending anything back. If your request is accepted, we will provide return instructions and the correct return address. Items returned without prior authorization may not be accepted.

Return shipping

Customers are responsible for return-shipping costs unless the item arrived defective, damaged, or incorrect. We recommend using a tracked service because we cannot guarantee receipt of untracked returns.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If the product is defective, damaged, or incorrect, contact info@nurtureform.com promptly with your order number and clear photos so we can assess the issue and make it right.

Exchanges

The quickest way to obtain a different colour or size is to request a return and place a separate order once the return is accepted.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or correct the delivery address. We cannot guarantee changes after an order has entered fulfilment.

Refunds

We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact info@nurtureform.com.

This policy does not limit any rights you may have under applicable consumer law.